Francesco,
Thank you so much for helping set up the wonderful Honeymoon in Thailand for my wife Jules and I. We had an amazing time and enjoyed being able to sit back and have the logistics figured out for us! The Phang Nga Bay tour was wonderful and our guide Bee was great! The Allano was also a spectacular hotel in Patong and the owner there was simply perfect! They had amazing customer service. Despite the muddy conditions/construction there we had an amazing time!
Jules is CC'd here on this email and she will be getting in contact with you because her parents will be traveling through Thailand in I believe a few weeks and would like to work with you in setting up some transfers, hotel bookings and maybe a tour.
I hope you have a wonderful day and thanks again!
We will definitely be in contact again on our next trip!
Andy Bartush
Showing posts with label customer review. Show all posts
Showing posts with label customer review. Show all posts
Thursday, December 5, 2013
Sunday, October 13, 2013
Reviews - Chris from Australia
Gents,
Just a very brief note to express, once again, our gratitude for the tours and activities that you and Tee arranged for our recent trip to Phuket with the kids.
Both the Kerr’s and our family thoroughly enjoyed ourselves. The kids loved Tee (I think both Karen and Liz did as well), his friendly out going personality typifies what we expect each and every time we contact you for help. Tee really made our ½ day island tour very special by taking the time to explain to us, amongst all of the activities we did that day, the significance, intricacies and lifestyle of the Monks at Wat Chalong, then topped off the experience by having us make an offering and to getting blessed by a Monk. The kids are still talking about it. He put up with a lot that day (and the previous day when we had to reschedule due to the kids getting ill), especially being able to find the Phong Phang Seafood restaurant from my poor description of how to get there!
The over night stay at the P.P. Erawan Palms Resort was the highlight of the trip for us. The accommodation, ferry trip on the Royal Jet Cruiser, pick up and return to Katathani was brilliant. Tee spent a lot of time arranging this trip (not sure whether he did this direct or via yourselves) and we will be eternally grateful for his efforts.
Our diving day to Racha Yai didn’t quite go to plan (no one can control the weather) however Riccardo and crew did a fantastic job of getting Karen and the kids comfortable, and getting Peter and myself in the water. I’ll never want to dive Thailand again unless it’s on MV Sai Mai……what a great vessel. Seriously, Riccardo really looked after the needs of those who were suffering from sea sickness whilst trying to get a couple of decent dives in.
Lastly our night at FantaSea was a great night. The kids loved it. The Mums loved it! I’m afraid I’ve done it again, forgotten the name of the driver, but he was a delight, a very funny and entertaining man.
We will of course have absolutely no hesitation in recommending your services to any of our friends or colleagues travelling to Thailand.
Anyway, thanks again, all of you have helped us have a brilliant holiday.
Chris
Just a very brief note to express, once again, our gratitude for the tours and activities that you and Tee arranged for our recent trip to Phuket with the kids.
Both the Kerr’s and our family thoroughly enjoyed ourselves. The kids loved Tee (I think both Karen and Liz did as well), his friendly out going personality typifies what we expect each and every time we contact you for help. Tee really made our ½ day island tour very special by taking the time to explain to us, amongst all of the activities we did that day, the significance, intricacies and lifestyle of the Monks at Wat Chalong, then topped off the experience by having us make an offering and to getting blessed by a Monk. The kids are still talking about it. He put up with a lot that day (and the previous day when we had to reschedule due to the kids getting ill), especially being able to find the Phong Phang Seafood restaurant from my poor description of how to get there!
The over night stay at the P.P. Erawan Palms Resort was the highlight of the trip for us. The accommodation, ferry trip on the Royal Jet Cruiser, pick up and return to Katathani was brilliant. Tee spent a lot of time arranging this trip (not sure whether he did this direct or via yourselves) and we will be eternally grateful for his efforts.
Our diving day to Racha Yai didn’t quite go to plan (no one can control the weather) however Riccardo and crew did a fantastic job of getting Karen and the kids comfortable, and getting Peter and myself in the water. I’ll never want to dive Thailand again unless it’s on MV Sai Mai……what a great vessel. Seriously, Riccardo really looked after the needs of those who were suffering from sea sickness whilst trying to get a couple of decent dives in.
Lastly our night at FantaSea was a great night. The kids loved it. The Mums loved it! I’m afraid I’ve done it again, forgotten the name of the driver, but he was a delight, a very funny and entertaining man.
We will of course have absolutely no hesitation in recommending your services to any of our friends or colleagues travelling to Thailand.
Anyway, thanks again, all of you have helped us have a brilliant holiday.
Chris
Thursday, September 26, 2013
Reviews - Steve I.
"Hi everyone at Easy Day Thailand,
had some great trips with you guys,Tee and driver really looked after us and Franco thanks also for helping with the booking process it was all done we ease, we will recommend your company highly to our friends or anyone interested in going over you way.
Thanks Steve I.
(Franco could have done with your team in Roma when we were there.)"
had some great trips with you guys,Tee and driver really looked after us and Franco thanks also for helping with the booking process it was all done we ease, we will recommend your company highly to our friends or anyone interested in going over you way.
Thanks Steve I.
(Franco could have done with your team in Roma when we were there.)"
Saturday, July 20, 2013
Reviews - Catherine K.N.
Catherine and Family enjoyed several tours and transfer services with us. The review below was posted on TripAdvisor earlier this month.
"After reading all the great reviews, I booked all our tours through Francesco. The private tour of Phang Nga was fabulous and Tee was great about being flexible for a large group. It was a relief to be able to arrange all the transports between hotels, and even dental appointments and I can always guarantee to be picked up in a comfortable van. Their drivers were always on time and made me feel safe (I've been in other rides where the drivers drove wildly and rides were very bumpy). The only tour I didn't arrange through Easy Day was the Phi Phi island tour which I arranged at the last minute out of our hotel in Krabi. First, we we picked up in a tuk-tuk, then 10 minutes into the speedboat ride, I understood why Francesco recommended the luxury cruiser option. The speedboat ride out was so bumpy that an elderly woman hurt her back and was in deep pain through the whole trip. All the women were feeling quite sick after the 45 minute ride out which seemed to take a lot longer. Next time, I'll take Francesco's advice and pay the extra for the luxury cruiser. Also, talking to other tourists, it seems that nobody else had been told about the Kapong River tubing which we quite enjoyed. Thanks for helping to make our vacation not only more luxurious, but so much easier."
...and few days later we received this email:
"Thank you, when we return to Thailand, I'll definitely be contacting you guys again.
I'll be recommending you to all my friends in Norway. What distinguishes a good service organization from the bad is not that they necessarily have everything go perfectly, but it's how you handle the situation. I'm very satisfied with all the services we've received from you and you are a top notch service provider.
Posted by
Unknown
at
1:39 AM
Labels:
customer review,
Phang Nga bay,
Phi Phi Island
0
comments
Location:
Phuket, Thailand
Monday, July 15, 2013
Reviews - Miriam Y.
Miriam & Zi enjoyed their White Water Rafting, Phi Phi ISlands Speedboat tours and Phuket Fantasea Show:
"Dear Pornsri,
Thank you for your follow up. We enjoyed our tours enormously and are extremely thankful to have chosen Easy Day Thailand! It was a lot of fun and Phuket was beautiful to experience. I would also like to extend my gratitude and appreciation to Francesco who was not only very hospitable and helpful but went to great lengths to help re-organise our tour dates at such short notice.
Thank you so much again, and I will leave a positive review on Trip Advisor soon"
More on tours in Thailand at www.easydaythailand.com
"Dear Pornsri,
Thank you for your follow up. We enjoyed our tours enormously and are extremely thankful to have chosen Easy Day Thailand! It was a lot of fun and Phuket was beautiful to experience. I would also like to extend my gratitude and appreciation to Francesco who was not only very hospitable and helpful but went to great lengths to help re-organise our tour dates at such short notice.
Thank you so much again, and I will leave a positive review on Trip Advisor soon"
| Bamboo Island with Mosquito Island in the background |
Posted by
Unknown
at
9:00 PM
Labels:
customer review,
Phi Phi Island Hopper Tour,
Phuket Fantasea,
White Water Rafting
0
comments
Location:
Phuket, Thailand
Monday, June 24, 2013
Reviews - Erin M.
Erin & Stephen enjoyed their Racha Yai Island Day Trip and some private hotel transfers:
"Hi Francesco,
Thanks for organising everything for us for our recent trip, we loved the snorkelling and the transfers were very comfortable! it rained a bit too much though!! haha
As previously mentioned, we are getting married in Thailand next yr, in Khao Lak, and will be putting our invites together shortly to send out to our guests.
I have been really happy with the service you have provided me with, and was wondering if you would offer a competitive rate for transfers so that I can recommend your company on my wedding invites?
Return trips and 1-way from Airport - Khao Lak.
I am expecting 50-60 people to attend, and if you were to offer the most competitive price, I would only recommend your company.
Look forward to hearing back from you Francesco :)"
"Hi Francesco,
Thanks for organising everything for us for our recent trip, we loved the snorkelling and the transfers were very comfortable! it rained a bit too much though!! haha
As previously mentioned, we are getting married in Thailand next yr, in Khao Lak, and will be putting our invites together shortly to send out to our guests.
I have been really happy with the service you have provided me with, and was wondering if you would offer a competitive rate for transfers so that I can recommend your company on my wedding invites?
Return trips and 1-way from Airport - Khao Lak.
I am expecting 50-60 people to attend, and if you were to offer the most competitive price, I would only recommend your company.
Look forward to hearing back from you Francesco :)"
| Crystal clear water and nice coral reef at Racha Yai Island |
Thursday, May 2, 2013
Reviews - Liz C.
Liz joined our Phi Phi Premium Tour and Easy Day's Private Phang Nga Bay Sightseeing Tour
"Hi Pornsri,
My friends and I had a wonderful time in Phuket. Thanks for all the help! I'd like to especially thank Ingo and Francesco. They were very patient with all our questions and requests.
I left a very good review on Trip Advisor, too.
I hope to visit Phuket again! I'd definitely recommend you to my friends. :)
Cheers!Liz"
"Hi Pornsri,
My friends and I had a wonderful time in Phuket. Thanks for all the help! I'd like to especially thank Ingo and Francesco. They were very patient with all our questions and requests.
I left a very good review on Trip Advisor, too.
I hope to visit Phuket again! I'd definitely recommend you to my friends. :)
Cheers!Liz"
![]() |
| James Bond Island |
Posted by
Unknown
at
7:25 AM
Labels:
customer review,
Phang Nga bay,
Phi Phi Island Premium Tour
0
comments
Location:
Phuket, Thailand
Tuesday, April 30, 2013
Reviews - Susan & Danny
Susan & Danny review About Easy Days Private Phang Nga Sightseeing Tour
"Hi Francesco!
Just wanted to let you know that we had an amazing time yesterday with T! When we get back to Toronto in about a week, I will write a thorough review. T is an amazing guide and felt more like a friend! We had a blast with him! Also, the lunch was definitely one of the best meals we've had in Thailand! Couldn't have asked for a better day!
Thanks again so much! Please give our thanks to T as well! :)
Susan"
Posted by
Unknown
at
7:35 PM
Labels:
customer review,
Phang Nga bay
0
comments
Location:
Phuket, Thailand
Monday, April 15, 2013
Reviews - Mark & Richard on board MV Sai Mai
"Dear Paul
Just to say that Richard and I had a great trip on the MV Sai Mai. We thought that Khun Nok was excellent, and great company. Diving was great. The food was really good and the crew were great as well.
Also Andre (?spelling) at the Meridien Karon beach was really helpful when I did the refresher.
Many thanks
Mark"
Posted by
Unknown
at
8:57 PM
Labels:
customer review,
MV Sai Mai
0
comments
Location:
Phuket, Thailand
Tuesday, April 9, 2013
Reviews - Henri, Anneke and kids
Henri, Anneke and the kids had a great time on Easy Days Private Phang Nga Sightseeing Tour
"Hi Francesco, hi Diego,
We just wanted to tell you that we thoroughly enjoyed our family trip to Phang Nga yesterday. I will certainly put a review on your website and make a recommendation to the owner of the house. What we really liked was that we had our own transport, our own guide and own water transport. Indeed we could completely make our own planning. Tii was very helpful (and sometimes too worried) but he realised we were a quiet and not so demanding family. We like to take things in the easy way and do not ask a lot of questions. We are glad we did not take any of the busy tourist trips. Sitting in a bus or boat and waiting for each other is nothing for us.
Thank you again. Oh, Francesco, Cape Panwa is not the same as Panwa Beach, Tii was a bit later due to that.... No worries.
Wish you well, kind regards,
Henri, Anneke and kids"
![]() |
| James Bond Island - Phang Nga Bay |
"Hi Francesco, hi Diego,
We just wanted to tell you that we thoroughly enjoyed our family trip to Phang Nga yesterday. I will certainly put a review on your website and make a recommendation to the owner of the house. What we really liked was that we had our own transport, our own guide and own water transport. Indeed we could completely make our own planning. Tii was very helpful (and sometimes too worried) but he realised we were a quiet and not so demanding family. We like to take things in the easy way and do not ask a lot of questions. We are glad we did not take any of the busy tourist trips. Sitting in a bus or boat and waiting for each other is nothing for us.
Thank you again. Oh, Francesco, Cape Panwa is not the same as Panwa Beach, Tii was a bit later due to that.... No worries.
Wish you well, kind regards,
Henri, Anneke and kids"
Posted by
Unknown
at
8:32 PM
Labels:
customer review,
Phang Nga bay
0
comments
Location:
Phuket, Thailand
Thursday, April 4, 2013
Reviews - Conny A.
Conny and her friends visited Phang Nga Bay with our Private Phang Nga Sightseeing Tour.
"Hello :-)
Kind regards
Conny"
"Hello :-)
Thank you for sending the Best guide :-) we had a wonderful time today. Are a bit tired now after All the impressions but wouldn't have been without them. Looking forward to join your Company again the Day after tomorrow.
Conny"
![]() |
| James Bond Island- Phang Nga Bay |
Posted by
Unknown
at
8:30 PM
Labels:
customer review,
Phang Nga bay
0
comments
Location:
Phuket, Thailand
Wednesday, April 3, 2013
Reviews - Dendy
![]() |
| Big Buddha |
Brief and nice review from Easy Day Customers who enjoyed a Private Phuket Island Sightseeing Tour including a visit at:
- Phukets famous Big Buddha
- Shopping at Phuket Night Market.
"We had a great time yesterday. Thank Eak again for us. Hope to see u again when we visit Phuket the next time"
Posted by
Unknown
at
10:12 PM
Labels:
Big Buddha,
customer review,
night market,
Phuket Sightseeing Tour
0
comments
Location:
Phuket, Thailand
Friday, March 29, 2013
Reviews - Jen M.
"Hi Fancesco!
Jen M"
Just a quick note to say thank you once more for all you did to make Eric and my trip to Thailand so enjoyable and worry-free. We loved and appreciated all of the tips and upgrades you suggested. We want you to know that we really do think you are fantastic at your job!! Easy Day Thailand is lucky to have you on their staff.:)
All the best to you and the entire EDT gang!:)
Tuesday, March 19, 2013
Reviews - Kelvin & Carol G.
"Dear Ponsri,
Thanks for your email, and just a brief note to thank you and your staff for everything during our recent trip to Phuket. I have to say it was a pleasure dealing with Easy day, from our original email enquiry and suggested tours by Francesco to being met at the airport by our great guide Tee, everything went smoothly and we had a great time. Please pass on our thanks to Tee who was brilliant and became more of a friend than a guide during our trip.
Once again thanks for everything, we will comment on trip advisor and will have no hesitation in recommending Easy Day to our friends.
Regards
Kelvin & Carol G."
Wednesday, March 13, 2013
Reviews - Lola A.
| Phi Phi Premium Tour |
our Phi Phi Premium Tour
"Bonjour Francesco,
Merci beaucoup pour l'excursion d'aujourd'hui! C'était vraiment génial! Nous avons été traitées comme des princesses, on est ravies!
Salutations a Diego de ma maman et moi ;-)
Bonne continuation!
Posted by
Unknown
at
11:32 PM
Labels:
customer review,
Phi Phi Island,
Phi Phi Island Premium Tour
0
comments
Location:
Phuket, Thailand
Saturday, March 9, 2013
Reviews - Jen & Eric
"Dear Sri ~
I will forward your Trip Advisor info on to my husband, as he is our official "review writer" (he's written so many reviews on Yelp, that he's like Yelp Elite or something;p). I know he planned on writing a rave review for you, but a nasty Flu bug has slowed him down this past week and a half, so it may take him a little while to complete the writing (he now has a lot of work to catch up on).
Jen M."
My husband and I thoroughly enjoyed all of the excursions and transfers that we booked through you guys! A fantastic operation that you all are running in Phuket!:)
I will forward your Trip Advisor info on to my husband, as he is our official "review writer" (he's written so many reviews on Yelp, that he's like Yelp Elite or something;p). I know he planned on writing a rave review for you, but a nasty Flu bug has slowed him down this past week and a half, so it may take him a little while to complete the writing (he now has a lot of work to catch up on).Thank you all for everything!! Easy Day Thailand made our first trip to the country, one of the best trips we have ever taken in our lives! Within a week, Eric and I knew that Thailand was a country we would LOVE to come back to and so much of that had to do with our outstanding experiences thanks to the efforts of the Easy Day Thailand staff. Thank you, thank you, thank you! Or I guess I should really say, "Khup Kun Kah!!":D
All the best!:)
Posted by
Unknown
at
11:40 PM
Labels:
customer review,
Reviews
0
comments
Location:
Phuket, Thailand
Monday, March 4, 2013
Reviews - Gemma
| James Bond Island |
Thank you for the email!
We had an amazing holiday in Thailand, made all the more special by your company of lovely people!!!
Every member of my family commented on how well the tours were organised and run. Especially the 2 guides we had take us!!!
We would like to highly praise both, T & U!!!! T took us on the Phang Nga Bay James Bond Island day, he was fantastic, funny, friendly & helpful!!! He really helped to make our day special.
Especially wonderful as he was going into hospital the next day. Please could you let us know how he is doing? Please send on our best wishes to him & thank him again!!!
U was our guide for the Phi Phi Islands day, again he made our day extra special, we couldn't have asked for better. A lovely man!
Both guides helped to give us some very special memories to take home!!! A credit to Thailand!!!
The Phi Phi tour ended our holiday on a wonderful note, we felt cared for & very special!!!
We did actually recommend you to an Australian couple while we were still in Phuket. I gave them all your details & told them to mention my name if they wanted to do the Phi Phi tour. I don't know if they did as we flew home the next day???
I will definitely recommend you to anyone i know going to Phuket!!!
Thank you all so much for a very special holiday!!!!
Please thank everyone involved.....
Gemma "
Posted by
Unknown
at
5:53 AM
Labels:
customer review,
Phang Nga bay,
Phi Phi Island Premium Tour
0
comments
Location:
Phuket, Thailand
Wednesday, February 27, 2013
Reviews - Rossano e Michela
Caro Luca,
ti ringraziamo del tuo gentil pensiero.
Viaggio un po’ turbolento causa brutto tempo e tempeste di Neve in Europa ma alla fine tutto ok.
Per quanto ci riguarda possiamo solo ringraziarvi di tutto Cuore per il tempo che abbiamo trascorso assieme a te e alla tua dolce metà Penelope ( donna dolcissima )il nostro battesimo subacqueo non è stato solo positivo ma fantastico, il tuo comportamento il tuo fare da come hai impostato il tutto già da subito, con una copia di allievi fuori dalla norma…! possiamo solo complimentarti e ringraziarti, ci hai trascinato in un mondo nuovo stupendo da sogno come rinascere, quasi da prendersi a pugni e pesci in faccio per quello che si è perso in tutti questi anni…! ( Lucaaaaaaa credici, ti invidiamo )
Un saluto e un abbraccio anche a Penelope ( vedi di tenertela stretta è stupenda)
Rossano e Michela
Monday, February 18, 2013
Reviews - Michael & Family
Great review from a loyal returning customer of Easy Day Thailand :-)
"Hello Diego,
how are you? i have to apologise because i have been meaning to send this email for a few months now.. unfortunately life kept getting in the way...but here goes...
as usual we had a wonderful trip to Phuket... our friends on their first time loved every minute of it too.. everything connected to EDT was as usual a wonderful experience. EDT ..and your.. high standard of service keeps us not only as a returning customer, but as one only too happy to give extremely positive reviews and recommendations to people who are planning trips to Phuket.
From being met at the airport by friendly smiling faces, to the complimentary drinks you provided for us (which were extremely appreciated) in the van on our hotel transfer. the drivers and guides on the tours were excellent, only too happy to ensure we thoroughly enjoyed ourselves. it was just a pity that we did not get a chance to meet you and thank you in person.
I cannot thank you enough for the flowers that you organised for my wife on our wedding anniversary, she was very surprised and suitably impressed. that truly was an awesome example of EDT's excellent attention to detail.
We are in the process of planning another trip back to Phuket in Sept/Oct this year, so i have no doubt that we will be in touch soon to start on some details.
I have some friends going to Phuket (based on all the great things ive told them, and all my holiday pics they have seen) in August and i have told them about you and will be strongly suggesting when they plan that they sit down with me so i can help them plan a few tours etc that im sure you will be able to help them out with.
I am attaching a couple of pics so you can see the whole group that was there in 2012, and a pic just of my family so you can see who we are.
thanks for everything again.
Michael"
Posted by
Unknown
at
3:02 AM
Labels:
customer review,
Easy Day Phuket
0
comments
Location:
Phuket, Thailand
Saturday, February 9, 2013
Reviews - Jen & Eric
Jen & Eric explored Bangkok with Easydaythailand's Tour Guide.
"Sa-wat-dee-kah Francesco!
Getting a tour guide while in Bangkok was a brilliant idea. Thank you so much for that incredible recommendation!!:D
I didn't know who to tell, but Eric and I wanted the "powers that be" to know what a great job Pai does. Pai was an absolutely fantastic tour guide and such a gem to spend the day with!!:) We got to see/tour everything we hoped to and more. We also learned much about Buddhism and Thai culture thanks to Pai's knowledge and thoroughness. We had such a great time with her, Eric and I almost asked her to join us for dinner and drinks - she just felt like a friend by the end of the day!!:)
Hope you're well and looking forward to meeting you soon.:)
Best,
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